Our Customer Onboarding process starts on contract signing and receipt of purchase order.
All purchase orders received by 2:00 PM PST are processed for shipping same day which includes both International and Domestic fulfillment. You can expect 1-6 days shipping for domestic US.
Using our network of installers, we can help you find an installer who can install your equipment within 3-5 days of receipt of equipment.
Each system takes between 30 minutes to 2 hours to install depending on the complexity of your electrical panel.
Commissioning and Setup
Setup and commissioning can be completed in as little as 15 minutes.
If you are using the built-in 4G/LTE, the connection will be instantaneous once the system is powered on. If you are using WiFi or ethernet, the connection may take longer depending on your company's enterprise security settings.
Once setup and commissioning are complete a member of our team will reach out to schedule an onboarding session. We aim to onboard within 3-5 business days of installation.