Each Energy Data Gateway (EDG) system includes the following extension cables:

This totals 12.6m (41ft) of extension cables per unit. The maximum supported loop length per chain remains approximately 8m (24ft), allowing for a total potential loop length of 16m across two chains.

Previously, four extension cables were included per system. However, as of 2024, we adjusted this policy based on customer feedback indicating that the fourth cable was often unnecessary. The updated configuration now includes three cables per size. This change has been communicated during regular support meetings.

Although demand for additional cables has historically been low, replacement cables can be purchased in case of damage or loss. Options:

For our international customers the inclusion of return labels for unused cables may not be feasible due to logistical constraints.

If you require longer cables to achieve the maximum supported loop length (16m), additional cables can be purchased to meet installation requirements. We advise evaluating the optimal configuration during the installation planning phase.

To ensure seamless communication, any specification changes will be discussed and documented during our deployment meetings with you.

Q: Is the "4 extension cables per system" specification outdated?

A: Yes, this specification has been revised to include three cables per size based on customer usage patterns.

Q: How soon are specification changes communicated?

A: Changes are typically shared during regular support discussions and operational meetings.

Q: What happens if cables are damaged or lost?

A: Replacement cables are available for purchase. Contact your Verdigris representative for assistance.

Q: Is the 8m chain length restriction still applicable?

A: Yes, this restriction remains unchanged and applies to all EDG units.

Contact Support: For further questions or to place an order for additional cables, please reach out to sales or your designated representative.

Revision History: