The Verdigris system's exterior ring light shows overall system status. This light will change when its internet connection, its ability to detect voltage, or the integrity of the digital sensor (CT) chain is compromised. This article will teach you how to check the lights in the service panel to understand how your system is doing.
To access the service panel, lower the sliding plate located on the bottom part of your Data Transmitter. There are three indicator lights displayed here, and each tells you about a different part of the Verdigris system. The lights will change color and blinking patterns to indicate status or error.
The video below outlines the corresponding light codes with the Verdigris System.
The table and examples below explain the light codes. Not all lights below are error codes. Yellow and red lights correspond to errors.
This breakdown of our LED error codes can also be found in our Installation Guides.
After your Verdigris has been mounted and sensors have been installed, the next step is to power on your system. Upon powering on, the bottom most LED in the service panel will illuminate to show the status of your CTs.
When this happens, the system will perform a diagnostic chain check to determine the integrity of the sensor chain. You should see a white LED on each of the Smart CTs and lights on each port of the GIM blinking rapidly. This is normal and an indication of the self test, and they should turn off after a moment. The system will cycle through the test until any issues are resolved. Depending on the color displayed on the Verdigris system's CT LED, you may be done with physical installation, or need to check your CT chain's connections.
A solid green LED shows that your CT Chain is connected properly and working. Solid red indicates a connection issue somewhere on CT 1, and
blinking red shows the same for CT 2. In each case, the chain should be checked for a difference in lighting patterns on the sensors or GIMS in the chain check and reconnected where needed. You may need to press the power button to reset CT chain connectivity and test again. Once the break in chain is resolved, recheck the LED panel for a Solid Green CT status light.
See the diagram below for an example of a CT chain break.
The figure above shows a break in CT chain 1 on the left, between the second and third CT. Notice the top two LEDs blinking to indicate they are working, and the rest are not illuminated. After powering off the system, start at the top and work your way down and verify each connector is seated to the next CT properly.
The figure below mirrors this issue for CT Chain 2, on the right side of the panel.
Unless multiple red and yellow lights are displayed in the system's service panel, multiple lights are not indicative of an error. From the bottom light up, check the light against the table above or code below, and resolve via the troubleshooting provided. If you still encounter an error please reach out to us at verdigris.co/support.
CT Blinking Red
A blinking red CT indicator is usually displayed along with a solid yellow voltage indicator. This means there is an error in CT chain 2. There will be a difference in lighting patterns where there is a break in the chain. Check that the CT chain is completely clamped closed and securely connected, and press the power button to reset CT chain connectivity. Allow 30-120 seconds to run tests and check the CT status LEDs.
CT Solid Red
A solid red CT indicator is usually displayed along with a solid yellow voltage indicator. This means there is an error in CT chain 1. Properly connected CT LEDs will blink white, while incorrectly connected CT LEDs will be off. Check that the CT chain is completely connected, and if necessary, press the power button to reset CT chain connectivity. Allow 30-120 seconds for the system to run tests and check the CT status LEDs.
Once your CT is correctly connected, and your CT LED confirms this, move on to your Voltage LED.
Voltage Solid Yellow
A solid yellow Voltage indicator means that there is an error in the CT chain. Another indicator of this would be that the white lights on each CT may be off. Check that the CT chain is completely connected, and press the power button to reset CT chain connectivity, allowing 30-120 seconds for the system to run tests.
Voltage Blinking Red
A blinking red Voltage indicator shows that the voltage settings were not properly configured. It was not detected as one of the possible options in the table above (e.g. split-phase or single phase). Check that the voltage taps are connected correctly. Once you have confirmed the connection, allow 30-120 seconds for the system to run tests, and check the Voltage status LED.
Once your Voltage is present, and your Voltage LED confirms this, move on to your Wifi/LTE connectivity LED.
Wifi Blinking Red
A blinking red Wifi indicator means that your LTE or Wifi module may require a reset, or may be broken and would require replacement. Unplug the device and plug it back in to perform a system restart.
Wifi Blinking Yellow
A blinking yellow Wifi indicator shows that while the internet connection is working, a connection to the Verdigris Servers was not or is no longer established. A system restart should be performed to reconnect.
Wifi Solid Red
A solid red Wifi indicator shows that there is no available LTE or Wifi signal. Verify that the location is able to get signal, either Wifi or LTE. Double check the LTE/Wifi module is connected properly and restart the system. Allow 30-120 seconds for the system to run self check tests.
The system is designed to store information when it cannot connect, and will update our servers once a connection is established. If the issue does not resolve itself within 24 hours, or if you have any questions, please email email@example.com so we can determine the best connection method for your system.