Troubleshooting

This collection will help you troubleshoot your Verdigris Installation

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9 articles in this collection
Written by Support

What do the lights on my Verdigris system mean?

Breakdown of LED Error codes on the Verdigris Data Transmitter.

Written by Support
Updated over a week ago

How to Perform CT Chain Check for EV2

Follow this guide to perform Chain Check Procedure to ensure CTs are properly connected on EV2.

Written by Support
Updated over a week ago

How to Perform CT Chain Check for EV1

Follow this guide to perform Chain Check Procedure to ensure CTs are properly connected.

Written by Support
Updated over a week ago

What do I do if my system is offline?

Use this guide to fix a system that has stopped logging data.

Written by Support
Updated over a week ago

What to do if the Web App won't load?

Some simple troubleshooting steps you can take if the Web App won't load properly.

Written by Support
Updated over a week ago

How do I restart a Verdigris Data Gateway?

Instructions on Rebooting or Restarting the Data Gateway

Written by Support
Updated over a week ago

How to replace an Energy Data Gateway v2 (Ev2)

Refer to this guide if you need to replace a Verdigris Energy Data Gateway.

Written by Support
Updated over a week ago

How to replace an Energy Data Gateway Ev1 with an Ev2

Refer to this guide if you are upgrading your Ev1 to Ev2.

Written by Support
Updated over a week ago

Internet Connection Requirements

Requirements and settings for connecting to the internet over LTE, WiFi, and Ethernet.

Written by Support
Updated over a week ago